You may review our return policy,
shipping
information, and answers to other
questions in our Information Links. For further assistance, please email
us or call us
toll free
888-814-7531 at our Patiostore.com headquarters..
SECURE ORDER PROCESS! This website
is a confirmed secure web site using a X-Ramp hi- assurance SSL certificate.
through our Secure Servers operated by Horizon Building Systems - dba
Patiostore.com. This
secure process uses the latest 256-bit encryption technology to protect
your personal information. For more information, please review our privacy
notice.
PROCESSING TIME: Your order is reviewed by our Order Department
to ensure that the order is accurate. If there are any questions concerning your
order, we will contact you before processing. Once
your
order
has
passed
the
the
review by our
Order Department, it is sent to the warehouse for shipment.
If your order is a custom order (such as cushion - or custom patio furniture
orders), your order is sent in for production.
Shipping Times:
We list the estimated time it takes a product to leave the warehouse
on each items page. This estimation is just an average - shipping times may
be longer during peak seasons or due to a backorder status. If shipping times
will be extended on your order we will notify you via email or phone about the
delay.
DIY KIT SHIPPING:
Due to the size, weight and packaging requirements of our DIY kits, shipping varies depending on the kit ordered. An estimated shipping charge is listed on each product. If actual shipping is less, or more then we will contact you with the difference. The shipping charge listed is usually a good estimate for most orders. note: shipping to a business address is usually much cheaper than shipping to a residence, we may be able to save you $ if you ship to a business - please call and request a shipping qoute before or after you place your order.
Shipping Quotes:
are provided to your address with a phone call to us. Our staff will get all the information needed and get back to you with an actual shipping cost that may be cheaper than the charge listed on our site.
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