Important Information on Receiving Your Order:

1. When your order reaches the freight dock in your city, the freight line will call you to arrange delivery.

2. You must have someone home to accept delivery and assist the driver in unloading the truck. Most large, truck shipped items come with curbside delivery and they can be heavy and cumbersome. Please have enough manpower on hand to safely off-load your items. Lift gate trucks are available at an additional charge should you chose to pay the fee. The driver is not required to assist you in unloading your merchandise, fortunately most drivers are helpful.
Some covers are shipped crated to avoid damage that would delay your project, and it may be necessary to unpack the crate in order to unload it off the truck. The crates or pallets can be as big or bigger then 4’ wide by 5’ high by 12’ long or longer.
Free shipping offers are limited to curb side non-lift gate delivery. You are responsible for any other options the delivery company gives you.

4. Check the number of cartons against the number specified on the bill of lading. Make a written notation on the way-bill-of-laden (freight bill) if there are any missing cartons. I.E: “one carton missing”

5. Any carton that appears to be damaged in any way should be opened and inspected. If you suspect any damage, open the carton in front of the driver. Notate any damage items or damaged cartons just in case damage is discovered later. I.E.: “Carton end crushed” or “Visible damaged”

6. If any carton appears to have been opened and resealed, it must be noted on the freight bill as possible shortage. Note any damage or shortage on the delivery sheet and the driver must sign the receipt with the notations before you sign it. I,E.:”Open boxes, possible missing parts”

7. Open and inspect all cartons immediately after you receive your order.
If there is any damaged items, save all cartons and packaging materials from the damaged item.
All items must be inspected immediately or we will not be able to file a freight claim and your items will not be covered under the shippers insurance. (Note; if you do not report damaged items with in two business days of receipt, you assume liability.) We are not responsible for damages under our policies or warranty, or the carriers insurance, if we are not advised of the damages at the time you receive your order.

8. DO NOT REFUSE THE SHIPMENT! (With one exception) Refusing a shipment will only delay the re-order and freight claim by weeks and you will be responsible for any storage and/or delivery charges incurred by the refusal. IMPORTANT: Shipments from the Mason Corporation are to be refused if received damaged. Mason Corporation is the only manufacture with this refuse when damaged policy.

9. In the event of damage during shipping, KEEP THE DAMAGED ITEMS! Once the freight claim is filed, the carrier may (will) request an inspection of the damaged items and the related packaging. After the claim is settled, the carrier may choose to pick up the damaged merchandise. We will inform you if the items are to be picked up or sent back to us. DO NOT DISPOSE OF THE ITEMS, unless we advise you to do so. If the merchandise is not available for pick up, you will be charged for all damaged items in addition to the replacement items less any monies received from the claim from the freight carrier.

10. Contact us at 1 888 814 7531 if there are any damages or shortages. Note any damages or possible damages on the shipping paper work that the driver gives you to sign before you sign it, retain a copy and then call us. A freight claim will need to be filed. We will ask you for pictures and a copy of the signed freight paper work. We will file the claim on your behalf.

• All cartons were received by the carrier in excellent condition and were packed with care by experienced packers using standard approved methods. Therefore, the carrier is responsible for lost or damaged merchandise if the damage is noted at the time of delivery by the receiver (you or your agent).